workflow

Zero patience? You can still have inbox zero

10 steps to get your e-mail inbox to zero every day

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Tired of drowning in e-mail? After many efforts and declarations of e-mail bankruptcy, I've finally found a system that lets me get my inbox to zero every single business day. It accommodates my desire to send and respond to e-mail throughout the day -- I've never been able to stick to a "only hit receive if you have time to process" rule -- and keeps my total incoming messages to about 20-30 (down from 200+). Most crucially, it allows me to respond to all key client and prospect inquiries within 24 hours.

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A perfect zero

How I got to inbox zero

I've aspired to inbox zero for years, but it took a new member of the Social Signal team to help bring that aspiration into focus -- a team member who has utterly transformed my personal productivity. As our operations manager and my executive assistant, Morgan Brayton has reorganized our financial record-keeping, moved us into our swanky new digs, taken over our invoicing, and booked me within an inch of my life.

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Project management and workflow with Basecamp

How can online collaboration tools like Basecamp support effective project management? That's one of the questions that came up at the values-based project management session I attended at Web of Change, led by Rob Purdie of Important Projects.

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