BACI has supported people with developmental disabilities for over 50 years, with supported housing, employment, educational and recreation programs. With a shared vision of on-line community building, Social Signal approached BACI with a proposal for Untape: a site where people with and without disabilities could help each other make sense of government and corporate bureaucracies. BACI was excited about the potential for this project and we worked together to design the website and access funding to build it. Untape emphasizes the value of personal experience and advocacy: there's nothing better than getting tips from people who’ve been there themselves. Members of the Untape community can help each other find the workarounds that will enable them to get the information or services they need.